Exchanges and Refunds:We can only refund or exchange items that are new and in resalable condition.
Exchange Fast Way:
If you need a different size or color, please place another order for the correct item.
Send the new and unused item back to us within 15 days with a copy of your invoice. Please write refund on the invoice.
No postage will be refunded. Your refund will be given within 15 days of receiving your return.
Please allow up to 30 days for for a credit to show up on your credit card statement.
Exchange Slow Way:
Send the new and unused item back to us within 15 days with a copy of the invoice and new size or color wanted.
Please include $5.00 for shipping the exchanged item back to you or a note giving us permission to charge your credit card $5.00 for the shipping.
It could take up to 2 weeks for you to receive the exchanged item.
Send the new and unused item back to us within 20 days with a copy of the invoice.
Please write refund on the invoice. No postage will be refunded.
Your refund will be given within 15 days of receiving your return.
Please allow up to 30 days for for you refund to show up on your credit card statement.
For any refused order that we are charged return postage on, the return postage will be deducted from your refund.
We can not refund or replace name plates, name tags or collars with name plates attached, unless we made a mistake on your order.
At this time we can only ship orders to customers in the USA:
We ship to the following countries by the United States post office.
Australia, Canada, Costa Rica, Denmark, France, Germany, Japan, Netherlands, New Zealand, Norway, Sweden, Switzerland and United Kingdom.
The postage charge is a estimate, we will let you know if the postage charge will need to be adjusted.
You will be responsible for all duties and taxes charged at the time of importation by your country. We have no control over these charges.
By Federal Law, we are required to follow all export laws with respect to declaration and customs documentation.
Morrco Pet Supply respects your privacy.
We will never sell, rent or use your name, address or any other information for any purpose other than in our own store to fill your order.
Your name, address and e-mail address entered on your order form will not be added to any mailing list.
Thank You For Shopping With Us.
Morrco Pet Supply
3034 Harts Bluff Rd. Mansfield La 71052