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Shipping Information

Most orders ship out daily unless otherwise stated in the item description.

We are in Louisiana and in most cases the post office will deliver your package within 3 to 5 working days.
If you need the item quicker than that, we will also ship out by UPS 2nd day air.

To see the shipping charge for your order, place the items in the shopping cart, put in your zip code,
select your shipping method and hit apply.
Our shipping charges are based on cost of the items ordered.
Our orders are shipped (your choice) via the US Post office, UPS ground or UPS 2nd day air.
Once a order ships out the shipping charge is not refundable.

NOTICE UPS 2nd Day Air
UPS does not pick up from us on Saturday or Sunday.
We will ship by UPS 2nd Day Air if you want, but most of the time packages sent out by the US mail will get delivered
almost as quick as UPS 2nd Day air and for a lot less money.
For in stock items shipped by 2nd day air you should receive your order within 2 to 3 business days.
Saturday & Sunday are not business days.
Orders shipped out on Thursday by UPS 2ND Day Air will not be received by you until Monday.
Orders shipped out on Friday by UPS 2ND Day Air will not be received by you until Tuesday.
UPS will not guarantee delivery time if ADVERSE WEATHER CONDITIONS cause plane delays.

All orders sent to Alaska, Hawaii, Puerto Rico, Guam and countries outside the US will be shipped by the Post Office only.

If you need a different size or color, send the unsued item back to us within 20 days with a copy of the invoice.
Please note on the invoice the new size or color needed.
Please include $5.00 for sending the exchanged item back to you or a note telling us to charge your credit card $5.00 for the return shipping.
We will send the exchanged item back to you by the post office.
It could take up to 10 days for you to receive the new item.

Send the new and unused item back to us within 15 days with a copy of the invoice, write refund on the invoice.
No postage will be refunded.
Please allow up to 15 business days for credit to show up on your account.
We can not refund or replace name plates, name tags or collars with name plates attached, unless we made a mistake on your order.
Please do not send soiled, used or dirty merchandise back to us.
We can not give a refund on items that have been damaged or soiled by your pet.
The items returned for refund have to be new, unused and re-sellable.
Any item sent back for a refund and received after 30 days will have a 20% restocking fee deducted from the refund amount.

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