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Customer Service

Welcome To Our Store!

Morrco Pet Supply is family owned and operated since 1999.
Our web site is designed to make ordering on-line the quickest, easiest and safest way to shop.
If you want to call in your order our phone number is 1-800-575-1451
Our phones order lines are open 10:00am to 4:00pm CST Monday - Friday
We are closed for all Major Holidays.
If you have a question about sizing please e-mail sales@morrco.com

Our Terms & Policies are listed below.
Most orders ship the same day or the next business day by the United States Post Office or UPS unless stated otherwise in the item description.
NOTICE
UPS 2nd Day Air shipping charges have gone up substantially in the last couple of years.
We will still ship by UPS 2nd Day Air if you want, but most of the time packages sent out by the US mail will get delivered
almost as quick as UPS 2nd Day air and for a lot less money.
If you need a item shipped UPS NEXT DAY AIR, you must call in the order at
1-800-575-1451 Monday -Friday before 1:00pm CST.
For 2nd day air orders, ordered online the cutoff time is 1:00pm.
UPS does not count Saturday or Sunday as shipping days.
Orders shipped out on Thursday by UPS 2ND Day Air will not be received by you until Monday.
Orders shipped out on Friday by UPS 2ND Day Air will not be received by you until Tuesday.
UPS will not guarantee delivery time if ADVERSE WEATHER CONDITIONS cause plane delays.

Collars, Harnesses & Muzzles Sizes
Our collars are made by several different compaines & will have different sizing instructions.
Please do NOT buy our collars according to other collar sizing charts. Please follow the directions for each collar on our site.
Please check each item for sizing instructions.
To save you the cost of return postage both ways, please measure your dog before ordering!

If you have any questions on sizing, please email us at sales@morrco.com
with the item number and the exact measurements of your dog, and we will help you order the correct size.

Coupons
Only good for orders placed online only. One per order.
Coupon code nopostage on orders over $100.00.
Any return that causes the original order to fall below the minimum "free shipping" order size of $100.00 will result in a $9.95 service charge because the original order size is now below $100.00 and does not qualify for free shipping.
Using the nopostage coupon code at checkout indicates that you accept and agree to these terms.

Online orders:
All orders placed through our website will receive an order confirmation upon submission.
Please check your order confirmation for mistakes.
If you have a mistake on your order form, please e-mail us ASAP and call during our regular business hours.
If you send us a e-mail, you must get a reply back from us that we have received your e-mail and can correct or cancel your order.
If you do not get a reply back from us, you must assume that we did not get your e-mail.
If you place a order and then want to cancel your order and it has already shipped, we can not refund your postage.
If you placed an order and did not receive an e-mail confirmation please email us at sales@morrco.com
Fax:
You can fax an order to us at 318-697-4088.
Orders submitted by fax must be paid for with a credit card.


Mail:
Customers who wish to order by mail, can do so by sending in their order (add postage from shipping info) with a money order to the following address:
MorrcoPet
3034 Harts Bluff Rd.
Mansfield, La 71052.


Phone:
Our customer service lines are open 10:00am to 4:00pm CST Monday - Friday.


Credit Card orders:
Billing name,address & phone number must match what your bank has on record for you, or your order will be delayed.


PayPal:
We can only ship to your confirmed & verified Paypal address.



Order Cancellations:
If you need to cancel a order, please e-mail sales@morrco.com asap and call 318-697-6998 during our regular business hours.
If you send us a e-mail, you must get a reply back from us that we have received your e-mail and can cancel your order.
If you do not get a reply back from us, you must assume that we did not get your e-mail.
Some orders ship out within 5 minutes of being placed.
Once the order has been shipped we can not cancel it.


Exchanges:
If you need a different size or color, please place a new order for the correct item needed.
You will be charged again. Follow the refund instructions and send the new, unused and unwanted item back to us for a refund.


Refunds:
Send the new and unused item back to us within 15 days with a copy of the invoice, write refund on the invoice.
No postage will be refunded.
Please allow up to 15 business days for credit to show up on your account.
We can not refund or replace name plates, name tags or collars with name plates attached, unless we made a mistake on your order.
Please do not send soiled, used or dirty merchandise back to us.
We can not give a refund on items that have been damaged or soiled by your pet.
The items returned for refund have to be new, unused and resellable.
Any item sent back for a refund and received after 30 days will have a 20% restocking fee deducted from the refund amout.



Defective or Damaged Products:
Every item is double inspected prior to shipping.
If you receive a defective or damaged item you must contact us within 5 working days of receipt of the item.


Refused Orders
For any refused order that we are charged return postage on, the return postage will be deducted from your refund along with the original postage charge.



Incorrect Delivery Address:
This fee is $10.00 to $15.00 & will be charged if your order ships and your address is wrong or if you forward the package to another address.
We can not refund or replace name plates, name tags or collars with name plates attached, unless we made a mistake on your order.


International Orders:
You will be responsible for all duties and taxes charged at the time of importation by your country. We have no control over these charges.
By Federal Law, we are required to follow all export laws with respect to declaration and customs documentation.

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